Government CUA Training Courses

Outcome
Participants will be able to identify and demonstrate that safe practices are implemented according to the guidelines.

Content

• Understand legislative requirements, hazard identification, risk assessment and risk control
• Identify specific workplace issues
• Develop strategies to manage these
• Participate in preparing a workplace plan
• Assist in implementing the guidelines

Outcome
Participants will be able to identify and demonstrate that safe practices are implemented according to the Code of Practice.

Content

• Understand legislative requirements
• Participate in hazard identification, risk assessment and risk control
• Identify specific workplace issues
• Develop strategies to manage these
• Participate in preparing a workplace plan
• Assist in implementing the code of practice

Outcome
Participants will be able to understand and demonstrate a professional approach to recruitment and selection processes that complies with legislative requirements and the Public Sector Standards.

Content

• Understanding Public Sector Standards, protocols and relevant legislation
• Reviewing position description (JDFs)
• Preparing reports that recommend filling/creating positions
• Advertising positions
• Selecting the most appropriate panel
• Processing applications and short listing
• Behavioural interview techniques
• Writing the selection panel report
• Providing positive and constructive feedback

Outcome
Participants will be able to understand and demonstrate a professional approach to recruitment and selection processes that complies with legislative requirements and the Public Sector Standards and to develop a plan to improve their personal recruitment approach.

Content

• Understanding Public Sector Standards, protocols and relevant legislation
• Reviewing position description (JDFs)
• Preparing reports that recommend filling/creating positions
• Advertising positions
• Selecting the most appropriate panel
• Processing applications and short listing
• Behavioural interview techniques
• Writing the selection panel report
• Providing positive and constructive feedback

Outcome
Participants will be able to understand and apply job application writing skills to get to the interview.

Content

• The Public Sector job environment
• Identifying your skills and abilities
• Addressing the criteria confidently
• Writing the criteria clearly and succinctly
• Drafting written responses
• Drafting a positive covering letter
• Importance of CVs or resumes
• Making your job application stand out

Outcome
Participants will be able to understand and confidently demonstrate the skills of successful job interview techniques.

Content

• The Public Sector job environment
• Understanding interview process
• Identifying your skills and abilities
• Selling yourself, key messages
• The value of strong opening and closing statements
• Questioning techniques, predicting questions, questioning techniques
• Interview preparation and practice, notes
• First impression
• Developing and practising opening and closing statements
• Developing rapport with the panel, through non-verbal communication
• Closing questions
• Post interview feedback

Outcome
Participants will be able to feel more empowered and better manage their career in the WA public sector.

Content

• Understand the contemporary public sector work environment
• Self-assess current skills
• Clarify personal values and set career priorities
• Work/life balance and strategies to manage this
• Understand professional identity, ‘marketable skills’
• Consider management strategies
• Develop a career management plan

Outcome
Participants will be able to understand the dynamics of interpersonal relationships and communication skills and develop and practise strategies to be more effective.

Content

• Understanding the dynamics of interpersonal and communication skills
• Active listening and effective questioning techniques
• Different communication styles
• Communication flow and barriers
• Causes of upset, responses and opportunities
• Aggressive, submissive or assertive practices
• Developing assertive practices
• Managing aggressive behaviour
• Effective requests
• Promising
• Counter-offering and renegotiating
• Seeking closure
• Giving and receiving feedback
• Committing to a personal action plan

Outcome
Participants will be able to understand the principles and techniques of successful negotiation and apply strategies to negotiate effectively and with confidence in an organisational setting.

Content

• Principles, stages and techniques of successful negotiation
• Terms of agreement
• Researching clients needs
• Strategies and tactics
• Negotiator styles and influence
• Dealing with conflict and deadlocks
• Effective non-verbal communication and body language
• Questioning techniques
• Planning and practicing skills
• Applying negotiation skills to reach agreement
• Maintaining on-going relationship

Outcome
Participants will be able to understand the principles and techniques of successful negotiation and demonstrate the application of negotiation strategies to negotiate effectively in different situations.

Content

• Principles, stages and techniques of successful negotiation
• Terms of agreement
• Researching clients needs
• Strategies and tactics
• Negotiator styles and influence
• Dealing with conflict and deadlocks
• Effective non-verbal communication, body language and questioning techniques
• Planning and practicing skills
• Applying negotiation skills to reach agreement
• Maintaining on-going relationship
• Identify preferred negotiation styles
• Plan for a group practise to reach agreement and maintain relationships
• Plan negotiation for a one-on-one practise to reach agreement and maintain relationships

Outcome
Participants will be able to understand the drivers and the physiology of stress, recognise this and develop a plan for work and personal life to manage this positively to increase health and well-being.

Content

• Understanding stress; including physical, emotional and behavioural symptoms
• Managing stress effectively
• Identify personal stressors
• Develop strategies to minimise stress in work and personal life
• Develop a personal action plan to manage stress
• Make a personal commitment to implement this plan

Outcome
Participants will be able to understand the principles of change management and apply strategies to develop customised solutions to manage change in the workplace

Content

• Change management process
• Planning for change
• Practical change models
• Developing customised, personal change plans
• Aligning change strategies with organisational goals
• Developing a team
• Managing resistance
• Change plan with specific strategies
• Empowerment and initiating change
• Monitoring and evaluating change

Outcome
Participants will be able to understand the principles and strategies of managing people and apply the skills to achieve a better work environment with increased co-operation and productivity from colleagues.

Content

• Self understanding
• Empowering others
• Management styles
• Listening and questioning skills
• Communication and interpersonal relations
• Creating a positive team climate
• People skills and supervision
• Assertive skills
• Managing differences
• Giving and receiving feedback
• Develop a personal plan to monitor one aspect of increased cooperation and productivity in the workplace

Outcome
Participants will be able to understand the principles and strategies of managing people and apply the skills to develop a plan to achieve a better work environment with increased co-operation and productivity from individuals and the team.

Content

• Self understanding
• Empowering others
• Management styles
• Listening and questioning skills
• Communication and interpersonal relations
• Creating a positive team climate
• People skills and supervision
• Assertive skills
• Managing differences
• Giving and receiving feedback
• Develop a personal plan to monitor one aspect of increased cooperation and productivity in the workplace
• Develop a plan for individuals and the team to increase cooperation and productivity with specific strategies, time frames, outcomes and evaluation

Outcome
Participants will be able to understand the fundamentals of leading and managing a team for increased team performance and productivity through improving leadership and management approach.

Content

• Leadership styles, different teams
• Roles of team leader, member and team dynamics
• Team empowerment
• Team problem solving
• Team communication strategies
• Developing people
• Managing conflict
• Monitoring the teams performance
• Develop a personal plan to monitor one aspect of leadership and one aspect of management for improving your team

Outcome
Participants will be able to understand the principles, strategies and benefits of a focussed team for increased productivity and develop a plan to improve their leadership and performance skills to improve the management of individuals and the team.

Content

• Leadership styles, different teams
• Roles of team leader, member and team dynamics
• Team empowerment
• Team problem solving
• Team communication strategies
• Developing people
• Managing conflict
• Monitoring the teams performance
• Develop a personal plan to monitor one aspect of leadership and one aspect of management for improving your team
• Develop a plan to improve individual and team performance that includes specific strategies, time frames and evaluation

Outcome
Participants will be able to understand the principles of managing performance effectively and apply the skills to improve employee and team performance to achieve positive results with employees.

Content

• Role of performance management
• Performance management cycle
• Approaches to performance management
• Implementing a performance management system
• Linking individual performance outcomes to organisational strategic and operational plans.
• Developing individual performance objectives
• Developing individual learning plans
• Documenting the performance agreement
• Methods of monitoring performance
• Recognising and rewarding performance excellence
• Preparing for and conducting the review
• Giving constructive feedback
• Factors that may inhibit performance
• Managing substandard performance
• Develop an employee or team performance management plan with specific tasks, timeframes and evaluation

Outcome
Participants will be able to understand the principles of managing performance effectively and apply the skills to develop a plan to improve employee and team performance to achieve positive results with employees.

Content

• Role of performance management
• Performance management cycle
• Approaches to performance management
• Implementing a performance management system
• Linking individual performance outcomes to organisational strategic and operational plans.
• Developing individual performance objectives
• Developing individual learning plans
• Documenting the performance agreement
• Methods of monitoring performance
• Recognising and rewarding performance excellence
• Preparing for and conducting the review
• Giving constructive feedback
• Factors that may inhibit performance
• Managing substandard performance
• Develop an employee or team performance management plan with specific tasks, timeframes and evaluation

Outcome
Participants will be able to understand the principles of conflict management and apply the skills to manage conflict constructively and positively in the work situation in different situations.

Content

• The Basis of conflict
• Identify major factors contributing to conflict situations
• Stages of conflict resolution
• Roles of values, beliefs and self awareness in conflict and conflict resolution
• Personal styles of conflict management
• Strategies and skills for managing conflict
• Models of conflict resolution including mediation, conciliation and facilitated negotiation
• Active listening and questioning techniques
• Assertiveness techniques
• Building win|win solutions to conflict situations
• Leading conflict resolution situations