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Effective Communication

Course Price: $154.00

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Essential skills for work and life

Some people seem to be able to easily and clearly express themselves, ask for their needs to be met and sometimes disagree with the opinions of others, without upsetting the other person or being met with undue resistance. These talented people have become practiced in the skills of communication. The tools of effective communication are priceless to managers and other employees alike, and enhance performance in work and business dealings, as well as the quality of relationships at home with family and friends.
Effective Communication: Essential skills for work and life is a program designed to help you access powerful tools to improve your work and personal relationships, decrease conflict and frustration, and help you to get your voice heard and needs met in a way that is meaningful, and respectful to you and to others.
What the program offers

  • The PeopleSense HealthSteps Effective Communication Program:
  • Provides you with skills to increase your confidence expressing yourself in a way that is likely to be well received by your audience
  • Teaches you about the barriers to effective communication and how to avoid them
  • Walks you through the proven skills and techniques used by excellent communicators
  • Helps you understand how to effectively use body language and non-verbal communication

The information and tools in this program are essential for anyone who is interested in communicating effectively, efficiently, and in a way that promotes respect from others.

What's involved?

Easy to read and self-paced, the PeopleSense HealthSteps Effective Communication program involves 4 weekly online sessions. Each session will take approximately 1 – 1.5 hours to complete and includes:

A questionnaire

This provides you with personalised information about your communication skills and style. It monitors the change in your communication approach over the course of the program and provides you with a graph so you can track your progress.

Session notes

These provide accurate information about communication, as well as skills and strategies to improve your communication.

Worksheets and exercises

You will have an opportunity to practice the skills outlined in the sessions by completing the worksheets and exercises, both during sessions, and as between session tasks.

Email reminders

You will receive an email to remind you to complete your scheduled session.

Program overview

Session 1

  • The origins of your communication style
  • Communication: The basic model
  • It’s what you don’t say that matters: Body language and delivery
  • Gender differences in communication
  • Barriers to effective communication

Session 2

  • Expressing yourself where it counts
  • The 7 steps of assertive communication
  • Characteristics of assertive people
  • Other assertiveness techniques

Session 3

  • The importance of listening
  • Barriers to listening
  • Different types of listening
  • Using good questions

Session 4

  • Further listening tips: Active listening
  • The icing on your communication cake: Genuineness and empathy
  • How to maintain your gains and continue improving: Your personal management plan.

How do I get started?

For those with PeopleSense as their Employee Assistance Provider (EAP), this program may be available at no cost to you. Contact PeopleSense on +61 8 9321 7299 to clarify if you have sessions available. PeopleSense HealthSteps programs are also available personally and can be easily accessed following a credit card payment.

For further information or inquiries, please contact PeopleSense on reception@peoplesense.com.au or call +618 9481 1950.

Privacy and confidentiality

PeopleSense HealthSteps respects and protects individual privacy and is committed to the highest ethical standards. No information is provided to an organisation about which program an individual has completed, nor about individual progress through a program.  If you have any questions about privacy or confidentiality, please feel free to contact PeopleSense HealthSteps, in confidence.